Shipping policy

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Shipping Policy

Last Updated: 8/18/26

Thank you for shopping with TVNZ. Please review the information below regarding our shipping process, delivery times, and shipping policies.

Processing Times

Orders are typically processed within [5-10] business days after your order is placed.

Please note that processing time is separate from shipping time. Orders may take additional time to arrive after they have been processed and shipped.

During product launches, sales, holidays, or periods of high order volume, processing times may be longer than usual. We appreciate your patience during these periods.

Shipping Times

Shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, customs, or other circumstances outside of our control may occur.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking information to update after your shipping confirmation has been sent.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you enter an incorrect address and your order has not yet shipped, please contact us as soon as possible at tvnz.store@gmail.com We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made.

Once an order has shipped, we are unable to change the shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Missing Packages

Once an order has been delivered to the shipping address provided at checkout, TVNZ is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information states that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, and the carrier.

You may also contact the shipping carrier directly to file a claim.

Damaged Packages

If your package arrives damaged, please contact us at tvnz.store@gmail.com.

Please include your order number and clear photos of the damaged packaging and/or products so that we can review the issue and determine the appropriate resolution.

International Orders

International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country's customs authority.

TVNZ is not responsible for delays caused by customs or international shipping carriers.

Shipping Delays

While we do everything possible to ensure your order arrives within the estimated delivery window, TVNZ cannot guarantee delivery dates.

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs, incorrect addresses, or other circumstances outside of our control.